SU Group’s customized equipment maintenance solution consolidates multiple equipment service contracts to one easily manageable agreement that reduces costs and offers flexibility and continuity while including parts, labor and travel costs associated with emergency and preventative maintenance visits. SU does not repair or maintain the equipment directly and remains vendor neutral, allowing for vendor flexibility. SU partners with Educational Institutions, Governmental and Municipal Entities, Pharmaceutical & Biotech Companies, Research Institutions, Financial Corporations, Healthcare Facilities, and others to help save millions of dollars by reducing the cost of maintaining their equipment, increase awareness of service levels from vendors, and lower administration costs – helping reduce and improve the workload of employees.
Lead Agency: University of North Florida
Contract Number: #24-33
August 1, 2024 to July 31, 2029
Option to renew thru July 31, 2034
Contact:
Elaine Wilson
Director of Commercial Sales
P: (800) 558-9910 | C: (262) 939-0269
Shelley Tilghman
Director of Account Management & Healthcare Sales
P: (800) 558-9910, Ext. 2056 | C: (414) 331-0039
Tim Peterson
Director of Sales – Western Region
P: (800) 558-9910
C: 414.430.2537
Contract Documents
UNF-SU Group contract #24-33
DownloadUNF RFP #24-33
DownloadSU Group Response UNF RFP #24-33
DownloadUNF #24-33 Intent to award
DownloadUNF #24-33 Advertisements
DownloadProducts
- Cost Savings
- Guaranteed Discounts
- In-House Reimbursement
- Consolidation
- One Point of Contact
- Asset Management
- Convenience
- Loaner Coverage
- Warranty Watch
- Control
- Vendor of Choice
- Real-Time Online Reporting
How to order
Contact one of our national point of contacts and they will discuss next steps and the process for becoming a customer:
Elaine Wilson
Director of Commercial Sales
P: (800) 558-9910 | C: (262) 939-0269
ewilson@su-group.com
Shelley Tilghman
Director of Account Management & Healthcare Sales
P: (800) 558-9910, Ext. 2056 | C: (414) 331-0039
stilghman@su-group.com
Tim Peterson
Director of Sales – Western Region
P: (800) 558-9910
C: 414.430.2537
Tpeterson@su-group.com
FAQ
Who is SU Group?
Founded in 1982, SU Group LLC and its affiliates now comprise of Specialty Underwriters LLC, Mediserve, Inc., SU Canada, Ltd. and SU Insurance Company establishing us the Equipment Maintenance Management Leaders. SU Group offers the most innovative, flexible and comprehensive equipment maintenance management program (EMMP) available today.
What products and services does SU Group provide?
SU’s customized equipment maintenance solution consolidates multiple equipment service contracts to one easily manageable agreement that reduces costs and offers flexibility and continuity while including parts, labor and travel costs associated with emergency and preventative maintenance visits.
How does SU Group pricing compare to other national/regional cooperative programs?
SU’s discount structure and range is the same as what is offered with other national/regional programs and cooperatives. We guarantee you’ll get the most sustainable discount and savings advantage providing a long-term solution.
How do I obtain a price comparison?
Provide your sales or account manager with your current service agreement or maintenance contract and they will be able to work with our team to provide a quote proposal.
Are volume discounts available?
Yes, volume discounts are available and can be discussed with your account manager.
What are other benefits/advantages of contracting with SU Group?
By working with SU’s equipment maintenance program, customer are able to take advantage of immediate hard dollar costs savings, flexibility to add/remove equipment at any time, contract consolidation, co-terming to one renewal date and one point of contact and much more!
Are there additional incentives paid by SU Group?
Yes, there is a volume incentive credit that is available once certain volumes and program minimums are met.
Can I order online?
No, we do not have on-line ordering available at this time.
How do I set up an account?
Contact one of our national point of contacts and they will discuss next steps and the process for becoming a customer.
How do I locate my local dealer/representative?
Contact one of our national point of contacts and they will get you connected to your regional manager.
What type of equipment does SU Group cover?
SU can provide coverage on various equipment types to include clinical, laboratory, research, information technology, communication, office, mail, alarm/security, financial, imaging/radiology, and much more!
Does all of our equipment have to be on the program?
No, it’s your decision to include or exclude individual pieces of equipment for coverage on the Program.
Who repairs our equipment?
By utilizing the SU Group, you have the freedom to select your vendor. Normally, your current service provider will continue to service your equipment under the SU Group program. At your request, SU Group will offer alternative service providers, which can be the original equipment manufacturer (OEM) or independent service organization (ISO), to maintain your equipment in lieu of your current service provider. In addition to OEM and ISO service providers, SU will reimburse your organization an in-house rate for labor cost and the cost of parts.